Shipping Policy

Last Updated: 27 August 2026

MaaSaa Foods delivers products across India, subject to courier availability and PIN-code serviceability.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing may take longer during festivals, public holidays, promotional periods, high-order-volume periods, or circumstances beyond our reasonable control.

2. Delivery Timeline

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location, courier service, and PIN-code serviceability.

Delivery to remote locations may take additional time.

Delivery timelines are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges depend on the customer’s delivery location and state.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

MaaSaa Foods may offer free shipping or promotional shipping offers from time to time.

4. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the email address or mobile number provided during checkout.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name
  • House/Flat number
  • Street/Locality
  • City
  • State
  • PIN code
  • Valid mobile number

MaaSaa Foods will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Our courier partners may make two delivery attempts according to their operational procedures.

If an order is returned to MaaSaa Foods because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to receive the shipment, additional shipping charges may apply for re-dispatch.

7. Damaged Package

If your package appears visibly damaged, tampered with, or compromised at the time of delivery, please *record a clear video of the parcel as received before opening it*.

For any claim related to damaged, missing, incorrect, or compromised products, customers are required to provide:

•⁠ ⁠A *clear video of the parcel/package as received*, showing the condition of the package and any visible damage or tampering.
•⁠ ⁠A *continuous and proper opening/unboxing video*, starting from the sealed package and clearly showing the opening of the parcel and the products inside.

Please do not dispose of the packaging or products until the issue has been reviewed by MaaSaa Foods.

Claims without the required parcel and opening/unboxing videos may not be eligible for a replacement, return, or refund.

For damaged, incorrect, missing, or compromised products, please also refer to our *Return & Refund Policy*.

8. Delivery Delays

Delivery may be delayed due to circumstances including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals
  • Courier service disruptions
  • Transportation issues
  • Government restrictions
  • Incorrect customer information
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in case of significant delivery delays.

9. Contact Us

For shipping-related assistance:

MaaSaa Foods
Email: babyfood.maasaa@gmail.com
Phone: +91 77678 72010
Address: 63, Dakshinamurty Society, Atladra, Vadodara – 390012, Gujarat, India