Last Updated: 27 August 2026
At MaaSaa Foods, we take care to prepare, pack, and dispatch our products in suitable condition.
As our products are food items, we generally do not accept returns once a product has been delivered.
However, we may provide a replacement or refund for eligible issues such as receiving a wrong, damaged, tampered, or materially compromised product.
1. Eligible Cases
A refund or replacement may be considered if:
- You received the wrong product
- The product was damaged during transit
- The package was materially damaged
- The package or product appears to have been tampered with
- You received a product materially different from what you ordered
- The product has a genuine quality issue attributable to MaaSaa Foods
2. Reporting an Issue
Customers must contact MaaSaa Foods as soon as possible after delivery and preferably within 48 hours of receiving the order.
To help us investigate the issue, customers should provide:
- Order number
- Customer name
- Registered mobile number
- Description of the issue
- Clear photographs or videos of the package and product
- Any additional information reasonably required by MaaSaa Foods
Contact:
Email: babyfood.maasaa@gmail.com
Phone: +91 77678 72010
3. Product Condition
Because our products are food items, we cannot generally accept returns of products that have been opened, consumed, improperly stored, or otherwise handled after delivery.
If the product itself is defective, damaged, contaminated, tampered with, or otherwise compromised, MaaSaa Foods will review the matter based on the circumstances.
4. Non-Eligible Returns and Refunds
Refunds or returns generally will not be accepted for:
- Change of mind
- Taste preference
- Incorrect product selection
- Products that have been opened or consumed
- Improper storage after delivery
- Damage caused by the customer after delivery
- Failure to follow preparation or storage instructions
- Incorrect delivery information provided by the customer
- Products that are otherwise used or altered after delivery
5. Refund Process
If a refund is approved, MaaSaa Foods will initiate the refund to the original payment method used for the order.
Eligible refunds will generally be processed within 7 days after approval of the refund request.
The time taken for the refund amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.
6. Replacement
Where appropriate, MaaSaa Foods may offer a replacement product instead of a refund.
The applicable resolution will be determined based on the nature of the issue and product availability.
7. Shipping Charges
Where the issue is determined to be attributable to MaaSaa Foods, applicable shipping charges may be considered for refund or replacement, depending on the circumstances.
8. Cancellation
Orders cannot be cancelled once payment has been successfully completed.
Please refer to our Cancellation Policy for further details.
9. Contact Us
For return or refund assistance:
MaaSaa Foods
Email: babyfood.maasaa@gmail.com
Phone: +91 77678 72010
Address: 63, Dakshinamurty Society, Atladra, Vadodara – 390012, Gujarat, India